Our Warranties

Our Warranty Commitment

When you purchase from CBWD, you benefit from:

• Access to manufacturer-backed limited warranties on eligible products

• Transparent terms outlined in product documentation and on your invoice

• Practical support from our team in evaluating warranty claims

• A focus on fair, timely resolutions so you can keep serving your customers

We treat each warranty claim as an opportunity to protect your reputation and ours.

Continuity of Warranty

If a product is replaced under warranty:

• The original warranty period does not restart

• Coverage continues from the original purchase date

• Any replacement product is covered only for the remaining balance of the original term

This applies unless otherwise specified in the manufacturer’s written policy.

Before Requesting Warranty Service

Before submitting a claim, we recommend you:

• Review the product manual and warranty documentation

• Confirm that the product has been installed, used, and maintained according to the manufacturer’s instructions

• Check for common issues such as incorrect wiring, improper charging, or unsuitable operating conditions

These steps often resolve performance issues and help ensure that valid claims are processed more quickly.

Limits of Liability

CBWD and the manufacturer are not responsible for:

• Damage to equipment in which the product was installed

• Loss of time, business interruption, or loss of profits

• Rental, service, or transportation costs related to downtime

• Any incidental, indirect, or consequential damages

Our responsibility is limited to the repair or replacement of the product, in accordance with the applicable warranty terms.

Repair or Replacement

For products deemed eligible under warranty:

• The item may be repaired or replaced at the discretion of CBWD and/or the manufacturer

• If the original model is no longer available, a comparable or equivalent product may be provided

• Any resolution will not exceed the original purchase value of the product

All evaluations follow the manufacturer’s testing procedures and guidelines.

Proof of Purchase

To process a warranty claim, you will be asked to provide:

• The original invoice or a clear copy

• Product details and, where applicable, serial or batch numbers

• Any additional information requested to support the evaluation (test results, installation details, etc.)

Claims may be delayed or denied if proof of purchase is missing or incomplete.

Returns of New Merchandise

If you wish to return new, unused merchandise that is not defective:

• All returns must be pre-approved by CBWD

• Returns may be subject to a restocking fee

• Products must be in resalable condition, with original packaging and accessories intact

• Special-order or custom products may be non-returnable

Please refer to your account terms or contact your CBWD representative for details on return conditions.

Installation Fees

Warranty coverage generally applies to the product only, not to services.

• Installation, removal, diagnostics, and related labour charges are typically not covered under product warranties

• If installation was performed as a separate service, any warranty on that work is governed by the installer’s own policies

Always review your service agreements and invoices for specific information.